About Us

Service Awards

CASL is delighted and honored when respected customers and organizations recognize our achievements.
  • Appreciation letter from Suparna Airlines
    Appreciation letter from Suparna Airlines CASL is honored to receive an appreciation letter from Suparna Airlines after providing outstanding aircraft-on-ground service on their flight on October 20, 2021 for their Boeing 737-300SF. Our maintenance team’s responsible manner, professional and efficient service impressed the airline as we demonstrated the CASL SPIRIT.
    Airport Safety Recognition Scheme 2020/21
    Airport Safety Recognition Scheme 2020/21 Safety surely is our top concern, we are even more encouraged to do better upon receiving third-party recognition praising our safety performance.

    Both with our Line Maintenance team, our mechanic Chan Wai Him and supervisor Tsang Tim Pui received certificates from Hong Kong International Airport in May 2021 at the Airport Safety Recognition Scheme 2020/21 for their outstanding accident prevention measures. These role models are promising examples for our team members to follow. Congratulations!
    13th consecutive Ramp Incident Free Commendation from JAL
    13th consecutive Ramp Incident Free Commendation from JAL For the 13th consecutive year, CASL was awarded the Ramp Incident Free Commendation from Japan Airlines’ Hong Kong Station on March 30, 2021 in recognition of our outstanding safety efforts and performance.
  • HKIA Safety Performance Award 2019
    HKIA Safety Performance Award 2019 With our outstanding safety performance, CASL is pleased to receive the Safety Performance Award 2019 in May 2020 from the Hong Kong International Airport.
    HKIA Zero Injury Award 2019
    HKIA Zero Injury Award 2019 CASL is pleased to receive the Zero Injury Award 2019 in May 2020 from the Hong Kong International Airport again.
    12th consecutive Ramp Incident Free Award from JAL
    12th consecutive Ramp Incident Free Award from JAL CASL was awarded the Ramp Incident Free Award for the 12th consecutive year from Japan Airlines’ Hong Kong Station on April 20, 2020 in recognition of our efforts and support, as well as the outstanding safety performance achieved.
    AAHK Airfield and Baggage Hall Safety Campaign Award 2019
    AAHK Airfield and Baggage Hall Safety Campaign Award 2019 As a company that upholds safety, CASL is often recognized for its dedication in contributing to a safe environment at Hong Kong International Airport. We received the Airfield and Baggage Hall Safety Campaign Award 2019 from the Airport Authority Hong Kong.
  • Nine CASL staff members received the “Cross-Company Excellence Awards”
    Nine CASL staff members received the “Cross-Company Excellence Awards” Nine cabin service staff of CASL received the “Cross-Company Excellence Awards” for successfully retrieving a backpack with four passports and a large amount of cash for a group of 14 passengers on April 2, 2018 on a Cathay Dragon flight. The passengers were highly impressed and a compliment letter was given by them for our good services.

    The HKIA Customer Service Excellence Programme (CSEP) Awards were launched in 2002 to recognize outstanding individuals, teams and companies for service excellence, and to encourage the airport community to continuously pursue exceptional customer service.
    Congratulations to Japan Airlines Hong Kong Branch
    Congratulations to Japan Airlines Hong Kong Branch CASL would like to extend its warm congratulations to Japan Airlines (JAL) Hong Kong branch, which received its internal award of FY2018 Best Performance International Airport among 43 overseas branches, for the outstanding performance on Safety, On time Performance, Value Score, Good Service Mile and Airport Revenue Growth.

    As a token of gratitude, JAL also presented a Certificate of Appreciation to CASL in recognition of our effort in providing quality service and the continuous contribution made.
    2018/19 HKIA Safety Excellence Award–Merit
    2018/19 HKIA Safety Excellence Award–Merit CASL received the 2018/19 HKIA Safety Excellence Award–Merit to commend the Company for its contributions in the aspects of aviation, occupational safety and health of its staff members.
    JAL Ramp Incident Free Commendation
    JAL Ramp Incident Free Commendation CASL was awarded the “Ramp Incident Free for 11 consecutive Years” from Japan Airlines Hong Kong Station on 28th March 2019 in recognition of our efforts and the outstanding safety performance achieved.
  • Airport Authority Hong Kong
    Airport Authority Hong Kong Safety Performance Award 2018
    Airport Authority Hong Kong
    Airport Authority Hong Kong Zero Injury Award 2018
    JAL Ramp Incident Free Commendation
    JAL Ramp Incident Free Commendation Japan Airlines Hong Kong Station has achieved Ramp Incident Free for 10 consecutive years. CASL was presented a commendation certificate for its contribution to this achievement.
  • Airport Authority Hong Kong
    Airport Authority Hong Kong Zero Injury Award 2017 (Base Maintenance)
    Airport Authority Hong Kong
    Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2017
    Business Partner
    JAL Ramp Incident Free Commendation
    JAL Ramp Incident Free Commendation Japan Airlines Hong Kong Station has achieved Ramp Incident Free for 9 consecutive years. CASL was presented a commendation certificate for its contribution to this achievement.
    Airport Safety Recognition
    Airport Safety Recognition Four CASL staff from Base Maintenance, Line Maintenance and Ground Services Equipment were presented “Role Model Safety Behaviour” and “Accident Prevention” recognition under the 2016/17 Airport Safety Recognition Scheme.
  • Airport Authority Hong Kong
    Airport Authority Hong Kong 2015/ 16 Airport Safety Recognition Scheme - Accident Prevention Measures
  • Airport Authority Hong Kong
    Airport Authority Hong Kong 2013/14 Airport Safety Recognition Award
    Corporate Safety Performance Award
  • Airport Authority Hong Kong
    Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2013
    Business Partner
    Airport Authority Hong Kong
    Airport Authority Hong Kong 2012/13 Airport Safety Recognition Award
    Corporate Safety Performance Award
    Japan Airlines
    Japan Airlines Certificate of Appreciation for No Ramp Incident for Consecutive Five Years
    Japan Airlines
    Japan Airlines Appreciation for the Excellent Work
    Jeju Air
    Jeju Air Service Appreciation Award - Dedicated Services of C-checks and Line Maintenance of B737-800
  • Airport Authority Hong Kong
    Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2012
    Business Partner
    Japan Airlines
    Japan Airlines Commendation for No Ramp Incident for Four Years
  • Japan Airlines
    Japan Airlines Certificate of Appreciation for Ramp Incident Free
    United Airlines
    United Airlines Material Supply Excellence Award
    Airport Authority Hong Kong
    Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2011
    Business Partner
  • Japan Airlines
    Japan Airlines Commendation for Ramp Incident Free
    China Airlines
    China Airlines Appreciation for Outstanding Performance of Ground Maintenance Handling
    Virgin Atlantic Airways
    Virgin Atlantic Airways Appreciation for Excellent Service and Continuous Support
  • United Airlines
    United Airlines Appreciation for Outstanding Support United's Operations in Hong Kong
    Japan Airlines
    Japan Airlines Appreciation for Excellent Cabin Service Quality
    Japan Airlines
    Japan Airlines Certificate of Appreciation for Ramp Incident Free
    United Airlines
    United Airlines Material Supply Excellence Award
    Virgin Atlantic Airways
    Virgin Atlantic Airways Appreciation for AOG support
    Airport Authority Hong Kong
    Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2009
    Business Partner
  • Airport Authority Hong Kong
    Airport Authority Hong Kong Airfield Safety Campaign
    Business Partner
    Cathay Pacific Airways
    Cathay Pacific Airways AOG Support at DAC (Dhaka)
  • Hong Kong Express Airways
    Hong Kong Express Airways Letter of Appreciation
    Japan Airlines
    Japan Airlines Appreciation for Excellent Cabin Service Quality
  • United Airlines
    United Airlines Zero Safety Incidents
    United Airlines
    United Airlines Material Distribution Excellence Award
  • Federal Aviation Administration
    Federal Aviation Administration Silver Award - Line Maintenance
    Japan Airlines
    Japan Airlines Certificate of Appreciation for Six Years Ramp Incident Free
    United Airlines
    United Airlines Safety Achievement Awarded to HKGMM-LM
  • Japan Airlines
    Japan Airlines Certificate of Appreciation for Five Years Ramp Incident Free
  • Japan Airlines
    Japan Airlines Certificate of Appreciation for Four Years Ramp Incident Free
  • Airport Authority Hong Kong
    Airport Authority Hong Kong Ramp Safety Campaign - Certificate of Appreciation (Cabin Services - Store)
    Airport Authority Hong Kong
    Airport Authority Hong Kong Ramp Safety Campaign - Certificate of Achievement
    Japan Airlines
    Japan Airlines Certificate of Appreciation for Three Years Ramp Incident Free
    Japan Airlines
    Japan Airlines Certificate of Appreciation for 10000 Flights Ramp Incident Free
  • British Airways
    British Airways Award for Performance
    Japan Airlines
    Japan Airlines Certificate of Appreciation for Two Years Ramp Incident Free
    Japan Airlines
    Japan Airlines Certificate of Appreciation for 5000 Flights Ramp Incident Free
    Northwest Airlines
    Northwest Airlines Best Pacific Aircraft Cleaning
    United Airlines
    United Airlines Accident Free, Incident Free
  • Airport Authority Hong Kong
    Airport Authority Hong Kong Ramp Safety Campaign - Staff Safety Suggestion Award
    Japan Airlines
    Japan Airlines Certificate of Appreciation for One Year Ramp Incident Free
    Northwest Airlines
    Northwest Airlines Best Aircraft Cleaning in Asian Region
    United Airlines
    United Airlines Materials Management Safety Award
    United Airlines
    United Airlines Materials Management Traffic Award
  • United Airlines
    United Airlines Zero Lost Time Injuries and Zero Aircraft Damages
  • United Airlines
    United Airlines Zero Lost Time Injuries and Zero Aircraft Damages

2021

Appreciation letter from Suparna Airlines
Appreciation letter from Suparna Airlines CASL is honored to receive an appreciation letter from Suparna Airlines after providing outstanding aircraft-on-ground service on their flight on October 20, 2021 for their Boeing 737-300SF. Our maintenance team’s responsible manner, professional and efficient service impressed the airline as we demonstrated the CASL SPIRIT.
Airport Safety Recognition Scheme 2020/21
Airport Safety Recognition Scheme 2020/21 Safety surely is our top concern, we are even more encouraged to do better upon receiving third-party recognition praising our safety performance. Both with our Line Maintenance team, our mechanic Chan Wai Him and supervisor Tsang Tim Pui received certificates from Hong Kong International Airport in May 2021 at the Airport Safety Recognition Scheme 2020/21 for their outstanding accident prevention measures. These role models are promising examples for our team members to follow. Congratulations!
13th consecutive Ramp Incident Free Commendation from JAL
13th consecutive Ramp Incident Free Commendation from JAL For the 13th consecutive year, CASL was awarded the Ramp Incident Free Commendation from Japan Airlines’ Hong Kong Station on March 30, 2021 in recognition of our outstanding safety efforts and performance.

2020

HKIA Safety Performance Award 2019
HKIA Safety Performance Award 2019 With our outstanding safety performance, CASL is pleased to receive the Safety Performance Award 2019 in May 2020 from the Hong Kong International Airport.
HKIA Zero Injury Award 2019
HKIA Zero Injury Award 2019 CASL is pleased to receive the Zero Injury Award 2019 in May 2020 from the Hong Kong International Airport again.
12th consecutive Ramp Incident Free Award from JAL
12th consecutive Ramp Incident Free Award from JAL CASL was awarded the Ramp Incident Free Award for the 12th consecutive year from Japan Airlines’ Hong Kong Station on April 20, 2020 in recognition of our efforts and support, as well as the outstanding safety performance achieved.
AAHK Airfield and Baggage Hall Safety Campaign Award 2019
AAHK Airfield and Baggage Hall Safety Campaign Award 2019 As a company that upholds safety, CASL is often recognized for its dedication in contributing to a safe environment at Hong Kong International Airport. We received the Airfield and Baggage Hall Safety Campaign Award 2019 from the Airport Authority Hong Kong.

2019

Nine CASL staff members received the “Cross-Company Excellence Awards”
Nine CASL staff members received the “Cross-Company Excellence Awards” Nine cabin service staff of CASL received the “Cross-Company Excellence Awards” for successfully retrieving a backpack with four passports and a large amount of cash for a group of 14 passengers on April 2, 2018 on a Cathay Dragon flight. The passengers were highly impressed and a compliment letter was given by them for our good services. The HKIA Customer Service Excellence Programme (CSEP) Awards were launched in 2002 to recognize outstanding individuals, teams and companies for service excellence, and to encourage the airport community to continuously pursue exceptional customer service.
Congratulations to Japan Airlines Hong Kong Branch
Congratulations to Japan Airlines Hong Kong Branch CASL would like to extend its warm congratulations to Japan Airlines (JAL) Hong Kong branch, which received its internal award of FY2018 Best Performance International Airport among 43 overseas branches, for the outstanding performance on Safety, On time Performance, Value Score, Good Service Mile and Airport Revenue Growth. As a token of gratitude, JAL also presented a Certificate of Appreciation to CASL in recognition of our effort in providing quality service and the continuous contribution made.
2018/19 HKIA Safety Excellence Award–Merit
2018/19 HKIA Safety Excellence Award–Merit CASL received the 2018/19 HKIA Safety Excellence Award–Merit to commend the Company for its contributions in the aspects of aviation, occupational safety and health of its staff members.
JAL Ramp Incident Free Commendation
JAL Ramp Incident Free Commendation CASL was awarded the “Ramp Incident Free for 11 consecutive Years” from Japan Airlines Hong Kong Station on 28th March 2019 in recognition of our efforts and the outstanding safety performance achieved.

2018

Airport Authority Hong Kong
Airport Authority Hong Kong Safety Performance Award 2018
Airport Authority Hong Kong
Airport Authority Hong Kong Zero Injury Award 2018
JAL Ramp Incident Free Commendation
JAL Ramp Incident Free Commendation Japan Airlines Hong Kong Station has achieved Ramp Incident Free for 10 consecutive years. CASL was presented a commendation certificate for its contribution to this achievement.

2017

Airport Authority Hong Kong
Airport Authority Hong Kong Zero Injury Award 2017 (Base Maintenance)
Airport Authority Hong Kong
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2017 Business Partner
JAL Ramp Incident Free Commendation
JAL Ramp Incident Free Commendation Japan Airlines Hong Kong Station has achieved Ramp Incident Free for 9 consecutive years. CASL was presented a commendation certificate for its contribution to this achievement.
Airport Safety Recognition
Airport Safety Recognition Four CASL staff from Base Maintenance, Line Maintenance and Ground Services Equipment were presented “Role Model Safety Behaviour” and “Accident Prevention” recognition under the 2016/17 Airport Safety Recognition Scheme.

2016

Airport Authority Hong Kong
Airport Authority Hong Kong 2015/ 16 Airport Safety Recognition Scheme - Accident Prevention Measures

2014

Airport Authority Hong Kong
Airport Authority Hong Kong 2013/14 Airport Safety Recognition Award Corporate Safety Performance Award

2013

Airport Authority Hong Kong
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2013 Business Partner
Airport Authority Hong Kong
Airport Authority Hong Kong 2012/13 Airport Safety Recognition Award Corporate Safety Performance Award
Japan Airlines
Japan Airlines Certificate of Appreciation for No Ramp Incident for Consecutive Five Years
Japan Airlines
Japan Airlines Appreciation for the Excellent Work
Jeju Air
Jeju Air Service Appreciation Award - Dedicated Services of C-checks and Line Maintenance of B737-800

2012

Airport Authority Hong Kong
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2012 Business Partner
Japan Airlines
Japan Airlines Commendation for No Ramp Incident for Four Years

2011

Japan Airlines
Japan Airlines Certificate of Appreciation for Ramp Incident Free
United Airlines
United Airlines Material Supply Excellence Award
Airport Authority Hong Kong
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2011 Business Partner

2010

Japan Airlines
Japan Airlines Commendation for Ramp Incident Free
China Airlines
China Airlines Appreciation for Outstanding Performance of Ground Maintenance Handling
Virgin Atlantic Airways
Virgin Atlantic Airways Appreciation for Excellent Service and Continuous Support

2009

United Airlines
United Airlines Appreciation for Outstanding Support United's Operations in Hong Kong
Japan Airlines
Japan Airlines Appreciation for Excellent Cabin Service Quality
Japan Airlines
Japan Airlines Certificate of Appreciation for Ramp Incident Free
United Airlines
United Airlines Material Supply Excellence Award
Virgin Atlantic Airways
Virgin Atlantic Airways Appreciation for AOG support
Airport Authority Hong Kong
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2009 Business Partner

2008

Airport Authority Hong Kong
Airport Authority Hong Kong Airfield Safety Campaign Business Partner
Cathay Pacific Airways
Cathay Pacific Airways AOG Support at DAC (Dhaka)

2007

Hong Kong Express Airways
Hong Kong Express Airways Letter of Appreciation
Japan Airlines
Japan Airlines Appreciation for Excellent Cabin Service Quality

2006

United Airlines
United Airlines Zero Safety Incidents
United Airlines
United Airlines Material Distribution Excellence Award

2005

Federal Aviation Administration
Federal Aviation Administration Silver Award - Line Maintenance
Japan Airlines
Japan Airlines Certificate of Appreciation for Six Years Ramp Incident Free
United Airlines
United Airlines Safety Achievement Awarded to HKGMM-LM

2004

Japan Airlines
Japan Airlines Certificate of Appreciation for Five Years Ramp Incident Free

2003

Japan Airlines
Japan Airlines Certificate of Appreciation for Four Years Ramp Incident Free

2002

Airport Authority Hong Kong
Airport Authority Hong Kong Ramp Safety Campaign - Certificate of Appreciation (Cabin Services - Store)
Airport Authority Hong Kong
Airport Authority Hong Kong Ramp Safety Campaign - Certificate of Achievement
Japan Airlines
Japan Airlines Certificate of Appreciation for Three Years Ramp Incident Free
Japan Airlines
Japan Airlines Certificate of Appreciation for 10000 Flights Ramp Incident Free

2001

British Airways
British Airways Award for Performance
Japan Airlines
Japan Airlines Certificate of Appreciation for Two Years Ramp Incident Free
Japan Airlines
Japan Airlines Certificate of Appreciation for 5000 Flights Ramp Incident Free
Northwest Airlines
Northwest Airlines Best Pacific Aircraft Cleaning
United Airlines
United Airlines Accident Free, Incident Free

2000

Airport Authority Hong Kong
Airport Authority Hong Kong Ramp Safety Campaign - Staff Safety Suggestion Award
Japan Airlines
Japan Airlines Certificate of Appreciation for One Year Ramp Incident Free
Northwest Airlines
Northwest Airlines Best Aircraft Cleaning in Asian Region
United Airlines
United Airlines Materials Management Safety Award
United Airlines
United Airlines Materials Management Traffic Award

1999

United Airlines
United Airlines Zero Lost Time Injuries and Zero Aircraft Damages

1998

United Airlines
United Airlines Zero Lost Time Injuries and Zero Aircraft Damages