Company Updates


Nine CASL staff members received the “Cross-Company Excellence Awards”

The HKIA Customer Service Excellence Programme (CSEP) 2019 Award Presentation was successfully held on 21 June 2019. The CSEP Awards were launched in 2002 to recognise outstanding individuals, teams and companies for service excellence, and to encourage the airport community to continuously pursue exceptional customer service.

Nine cabin service staff of CASL received the “Cross-Company Excellence Awards” for successful retrieving a backpack with 4 passports and a large amount of cash for a group of 14 Dragonair’s passengers on 2nd April 2018. The passengers were highly impressed and a compliment letter was given by them for our good services.