About Us
Service Awards
CASL is delighted and honored when respected customers and organizations recognize our achievements.
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Appreciation letter from Suparna Airlines CASL is honored to receive an appreciation letter from Suparna Airlines after providing outstanding aircraft-on-ground service on their flight on October 20, 2021 for their Boeing 737-300SF. Our maintenance team’s responsible manner, professional and efficient service impressed the airline as we demonstrated the CASL SPIRIT.
Airport Safety Recognition Scheme 2020/21 Safety surely is our top concern, we are even more encouraged to do better upon receiving third-party recognition praising our safety performance.
Both with our Line Maintenance team, our mechanic Chan Wai Him and supervisor Tsang Tim Pui received certificates from Hong Kong International Airport in May 2021 at the Airport Safety Recognition Scheme 2020/21 for their outstanding accident prevention measures. These role models are promising examples for our team members to follow. Congratulations!
13th consecutive Ramp Incident Free Commendation from JAL For the 13th consecutive year, CASL was awarded the Ramp Incident Free Commendation from Japan Airlines’ Hong Kong Station on March 30, 2021 in recognition of our outstanding safety efforts and performance. -
HKIA Safety Performance Award 2019 With our outstanding safety performance, CASL is pleased to receive the Safety Performance Award 2019 in May 2020 from the Hong Kong International Airport.
HKIA Zero Injury Award 2019 CASL is pleased to receive the Zero Injury Award 2019 in May 2020 from the Hong Kong International Airport again.
12th consecutive Ramp Incident Free Award from JAL CASL was awarded the Ramp Incident Free Award for the 12th consecutive year from Japan Airlines’ Hong Kong Station on April 20, 2020 in recognition of our efforts and support, as well as the outstanding safety performance achieved.
AAHK Airfield and Baggage Hall Safety Campaign Award 2019 As a company that upholds safety, CASL is often recognized for its dedication in contributing to a safe environment at Hong Kong International Airport. We received the Airfield and Baggage Hall Safety Campaign Award 2019 from the Airport Authority Hong Kong. -
Nine CASL staff members received the “Cross-Company Excellence Awards” Nine cabin service staff of CASL received the “Cross-Company Excellence Awards” for successfully retrieving a backpack with four passports and a large amount of cash for a group of 14 passengers on April 2, 2018 on a Cathay Dragon flight. The passengers were highly impressed and a compliment letter was given by them for our good services.
The HKIA Customer Service Excellence Programme (CSEP) Awards were launched in 2002 to recognize outstanding individuals, teams and companies for service excellence, and to encourage the airport community to continuously pursue exceptional customer service.
Congratulations to Japan Airlines Hong Kong Branch CASL would like to extend its warm congratulations to Japan Airlines (JAL) Hong Kong branch, which received its internal award of FY2018 Best Performance International Airport among 43 overseas branches, for the outstanding performance on Safety, On time Performance, Value Score, Good Service Mile and Airport Revenue Growth.
As a token of gratitude, JAL also presented a Certificate of Appreciation to CASL in recognition of our effort in providing quality service and the continuous contribution made.
2018/19 HKIA Safety Excellence Award–Merit CASL received the 2018/19 HKIA Safety Excellence Award–Merit to commend the Company for its contributions in the aspects of aviation, occupational safety and health of its staff members.
JAL Ramp Incident Free Commendation CASL was awarded the “Ramp Incident Free for 11 consecutive Years” from Japan Airlines Hong Kong Station on 28th March 2019 in recognition of our efforts and the outstanding safety performance achieved. -
Airport Authority Hong Kong Safety Performance Award 2018
Airport Authority Hong Kong Zero Injury Award 2018
JAL Ramp Incident Free Commendation Japan Airlines Hong Kong Station has achieved Ramp Incident Free for 10 consecutive years. CASL was presented a commendation certificate for its contribution to this achievement. -
Airport Authority Hong Kong Zero Injury Award 2017 (Base Maintenance)
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2017
Business Partner
JAL Ramp Incident Free Commendation Japan Airlines Hong Kong Station has achieved Ramp Incident Free for 9 consecutive years. CASL was presented a commendation certificate for its contribution to this achievement.
Airport Safety Recognition Four CASL staff from Base Maintenance, Line Maintenance and Ground Services Equipment were presented “Role Model Safety Behaviour” and “Accident Prevention” recognition under the 2016/17 Airport Safety Recognition Scheme. -
Airport Authority Hong Kong 2015/ 16 Airport Safety Recognition Scheme - Accident Prevention Measures -
Airport Authority Hong Kong 2013/14 Airport Safety Recognition Award
Corporate Safety Performance Award -
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2013
Business Partner
Airport Authority Hong Kong 2012/13 Airport Safety Recognition Award
Corporate Safety Performance Award
Japan Airlines Certificate of Appreciation for No Ramp Incident for Consecutive Five Years
Japan Airlines Appreciation for the Excellent Work
Jeju Air Service Appreciation Award - Dedicated Services of C-checks and Line Maintenance of B737-800 -
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2012
Business Partner
Japan Airlines Commendation for No Ramp Incident for Four Years -
Japan Airlines Certificate of Appreciation for Ramp Incident Free
United Airlines Material Supply Excellence Award
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2011
Business Partner
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Japan Airlines Commendation for Ramp Incident Free
China Airlines Appreciation for Outstanding Performance of Ground Maintenance Handling
Virgin Atlantic Airways Appreciation for Excellent Service and Continuous Support -
United Airlines Appreciation for Outstanding Support United's Operations in Hong Kong
Japan Airlines Appreciation for Excellent Cabin Service Quality
Japan Airlines Certificate of Appreciation for Ramp Incident Free
United Airlines Material Supply Excellence Award
Virgin Atlantic Airways Appreciation for AOG support
Airport Authority Hong Kong Airfield and Baggage Hall Safety Campaign 2009
Business Partner
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Airport Authority Hong Kong Airfield Safety Campaign
Business Partner
Cathay Pacific Airways AOG Support at DAC (Dhaka) -
Hong Kong Express Airways Letter of Appreciation
Japan Airlines Appreciation for Excellent Cabin Service Quality -
United Airlines Zero Safety Incidents
United Airlines Material Distribution Excellence Award -
Federal Aviation Administration Silver Award - Line Maintenance
Japan Airlines Certificate of Appreciation for Six Years Ramp Incident Free
United Airlines Safety Achievement Awarded to HKGMM-LM -
Japan Airlines Certificate of Appreciation for Five Years Ramp Incident Free -
Japan Airlines Certificate of Appreciation for Four Years Ramp Incident Free -
Airport Authority Hong Kong Ramp Safety Campaign - Certificate of Appreciation (Cabin Services - Store)
Airport Authority Hong Kong Ramp Safety Campaign - Certificate of Achievement
Japan Airlines Certificate of Appreciation for Three Years Ramp Incident Free
Japan Airlines Certificate of Appreciation for 10000 Flights Ramp Incident Free -
British Airways Award for Performance
Japan Airlines Certificate of Appreciation for Two Years Ramp Incident Free
Japan Airlines Certificate of Appreciation for 5000 Flights Ramp Incident Free
Northwest Airlines Best Pacific Aircraft Cleaning
United Airlines Accident Free, Incident Free -
Airport Authority Hong Kong Ramp Safety Campaign - Staff Safety Suggestion Award
Japan Airlines Certificate of Appreciation for One Year Ramp Incident Free
Northwest Airlines Best Aircraft Cleaning in Asian Region
United Airlines Materials Management Safety Award
United Airlines Materials Management Traffic Award -
United Airlines Zero Lost Time Injuries and Zero Aircraft Damages -
United Airlines Zero Lost Time Injuries and Zero Aircraft Damages
2021
Appreciation letter from Suparna Airlines
CASL is honored to receive an appreciation letter from Suparna Airlines after providing outstanding aircraft-on-ground service on their flight on October 20, 2021 for their Boeing 737-300SF. Our maintenance team’s responsible manner, professional and efficient service impressed the airline as we demonstrated the CASL SPIRIT.
Airport Safety Recognition Scheme 2020/21
Safety surely is our top concern, we are even more encouraged to do better upon receiving third-party recognition praising our safety performance.
Both with our Line Maintenance team, our mechanic Chan Wai Him and supervisor Tsang Tim Pui received certificates from Hong Kong International Airport in May 2021 at the Airport Safety Recognition Scheme 2020/21 for their outstanding accident prevention measures. These role models are promising examples for our team members to follow. Congratulations!
13th consecutive Ramp Incident Free Commendation from JAL
For the 13th consecutive year, CASL was awarded the Ramp Incident Free Commendation from Japan Airlines’ Hong Kong Station on March 30, 2021 in recognition of our outstanding safety efforts and performance.
2020
HKIA Safety Performance Award 2019
With our outstanding safety performance, CASL is pleased to receive the Safety Performance Award 2019 in May 2020 from the Hong Kong International Airport.
HKIA Zero Injury Award 2019
CASL is pleased to receive the Zero Injury Award 2019 in May 2020 from the Hong Kong International Airport again.
12th consecutive Ramp Incident Free Award from JAL
CASL was awarded the Ramp Incident Free Award for the 12th consecutive year from Japan Airlines’ Hong Kong Station on April 20, 2020 in recognition of our efforts and support, as well as the outstanding safety performance achieved.
AAHK Airfield and Baggage Hall Safety Campaign Award 2019
As a company that upholds safety, CASL is often recognized for its dedication in contributing to a safe environment at Hong Kong International Airport. We received the Airfield and Baggage Hall Safety Campaign Award 2019 from the Airport Authority Hong Kong.
2019
Nine CASL staff members received the “Cross-Company Excellence Awards”
Nine cabin service staff of CASL received the “Cross-Company Excellence Awards” for successfully retrieving a backpack with four passports and a large amount of cash for a group of 14 passengers on April 2, 2018 on a Cathay Dragon flight. The passengers were highly impressed and a compliment letter was given by them for our good services.
The HKIA Customer Service Excellence Programme (CSEP) Awards were launched in 2002 to recognize outstanding individuals, teams and companies for service excellence, and to encourage the airport community to continuously pursue exceptional customer service.
Congratulations to Japan Airlines Hong Kong Branch
CASL would like to extend its warm congratulations to Japan Airlines (JAL) Hong Kong branch, which received its internal award of FY2018 Best Performance International Airport among 43 overseas branches, for the outstanding performance on Safety, On time Performance, Value Score, Good Service Mile and Airport Revenue Growth.
As a token of gratitude, JAL also presented a Certificate of Appreciation to CASL in recognition of our effort in providing quality service and the continuous contribution made.
2018/19 HKIA Safety Excellence Award–Merit
CASL received the 2018/19 HKIA Safety Excellence Award–Merit to commend the Company for its contributions in the aspects of aviation, occupational safety and health of its staff members.
JAL Ramp Incident Free Commendation
CASL was awarded the “Ramp Incident Free for 11 consecutive Years” from Japan Airlines Hong Kong Station on 28th March 2019 in recognition of our efforts and the outstanding safety performance achieved.
2018
Airport Authority Hong Kong
Safety Performance Award 2018
Airport Authority Hong Kong
Zero Injury Award 2018
JAL Ramp Incident Free Commendation
Japan Airlines Hong Kong Station has achieved Ramp Incident Free for 10 consecutive years. CASL was presented a commendation certificate for its contribution to this achievement.
2017
Airport Authority Hong Kong
Zero Injury Award 2017 (Base Maintenance)
Airport Authority Hong Kong
Airfield and Baggage Hall Safety Campaign 2017
Business Partner
JAL Ramp Incident Free Commendation
Japan Airlines Hong Kong Station has achieved Ramp Incident Free for 9 consecutive years. CASL was presented a commendation certificate for its contribution to this achievement.
Airport Safety Recognition
Four CASL staff from Base Maintenance, Line Maintenance and Ground Services Equipment were presented “Role Model Safety Behaviour” and “Accident Prevention” recognition under the 2016/17 Airport Safety Recognition Scheme.
2016
Airport Authority Hong Kong
2015/ 16 Airport Safety Recognition Scheme - Accident Prevention Measures
2014
Airport Authority Hong Kong
2013/14 Airport Safety Recognition Award
Corporate Safety Performance Award
2013
Airport Authority Hong Kong
Airfield and Baggage Hall Safety Campaign 2013
Business Partner
Airport Authority Hong Kong
2012/13 Airport Safety Recognition Award
Corporate Safety Performance Award
Japan Airlines
Certificate of Appreciation for No Ramp Incident for Consecutive Five Years
Japan Airlines
Appreciation for the Excellent Work
Jeju Air
Service Appreciation Award - Dedicated Services of C-checks and Line Maintenance of B737-800
2012
Airport Authority Hong Kong
Airfield and Baggage Hall Safety Campaign 2012
Business Partner
Japan Airlines
Commendation for No Ramp Incident for Four Years
2011
Japan Airlines
Certificate of Appreciation for Ramp Incident Free
United Airlines
Material Supply Excellence Award
Airport Authority Hong Kong
Airfield and Baggage Hall Safety Campaign 2011
Business Partner
2010
Japan Airlines
Commendation for Ramp Incident Free
China Airlines
Appreciation for Outstanding Performance of Ground Maintenance Handling
Virgin Atlantic Airways
Appreciation for Excellent Service and Continuous Support
2009
United Airlines
Appreciation for Outstanding Support United's Operations in Hong Kong
Japan Airlines
Appreciation for Excellent Cabin Service Quality
Japan Airlines
Certificate of Appreciation for Ramp Incident Free
United Airlines
Material Supply Excellence Award
Virgin Atlantic Airways
Appreciation for AOG support
Airport Authority Hong Kong
Airfield and Baggage Hall Safety Campaign 2009
Business Partner
2008
Airport Authority Hong Kong
Airfield Safety Campaign
Business Partner
Cathay Pacific Airways
AOG Support at DAC (Dhaka)
2007
Hong Kong Express Airways
Letter of Appreciation
Japan Airlines
Appreciation for Excellent Cabin Service Quality
2006
United Airlines
Zero Safety Incidents
United Airlines
Material Distribution Excellence Award
2005
Federal Aviation Administration
Silver Award - Line Maintenance
Japan Airlines
Certificate of Appreciation for Six Years Ramp Incident Free
United Airlines
Safety Achievement Awarded to HKGMM-LM
2004
Japan Airlines
Certificate of Appreciation for Five Years Ramp Incident Free
2003
Japan Airlines
Certificate of Appreciation for Four Years Ramp Incident Free
2002
Airport Authority Hong Kong
Ramp Safety Campaign - Certificate of Appreciation (Cabin Services - Store)
Airport Authority Hong Kong
Ramp Safety Campaign - Certificate of Achievement
Japan Airlines
Certificate of Appreciation for Three Years Ramp Incident Free
Japan Airlines
Certificate of Appreciation for 10000 Flights Ramp Incident Free
2001
British Airways
Award for Performance
Japan Airlines
Certificate of Appreciation for Two Years Ramp Incident Free
Japan Airlines
Certificate of Appreciation for 5000 Flights Ramp Incident Free
Northwest Airlines
Best Pacific Aircraft Cleaning
United Airlines
Accident Free, Incident Free
2000
Airport Authority Hong Kong
Ramp Safety Campaign - Staff Safety Suggestion Award
Japan Airlines
Certificate of Appreciation for One Year Ramp Incident Free
Northwest Airlines
Best Aircraft Cleaning in Asian Region
United Airlines
Materials Management Safety Award
United Airlines
Materials Management Traffic Award
1999
United Airlines
Zero Lost Time Injuries and Zero Aircraft Damages
1998
United Airlines
Zero Lost Time Injuries and Zero Aircraft Damages
