Main Duties

• • Be the main contact of respective customers group from technical support perspective
• partner with Team Mangers (TM) of different Teams to provide prompt resource allocation and technical advice or support to frontline staff and customers
• Be the focal point of contact with customers / airlines for daily operation issues
• Follow up troubleshooting and maintenance checks request from customers / airlines according to procedures and requirements of the Company, customers / airlines and aviation authorities

Qualifications and Requirements

• • Higher Diploma or above in Engineering or related discipline
• Holding a valid HKAR/CCAR licensed is a must
• Minimum 15 years working experience in aviation or aircraft maintenance which of 8 years or above in line maintenance operation management
• • Extensive experience in supervising the daily operations of aircraft within the CNAC group 
• Customer oriented, good problem solving and analytical ability
• Good spoken and written English and Chinese (Cantonese and Mandarin)
• Proficient in MS word, Excel, PowerPoint and Chinese typing