Nine CASL staff members received the “Cross-Company Excellence Awards” The HKIA Customer Service Excellence Programme (CSEP) 2019 Award Presentation was successfully held on 21 June 2019. The CSEP Awards were launched in 2002 to recognise outstanding individuals, teams and companies for service excellence, and to encourage the airport community to continuously pursue exceptional customer service. Nine cabin service staff of CASL received the “Cross-Company Excellence Awards” for successful retrieving a backpack with 4 passports and a large amount of cash for a group of 14 Dragonair’s passengers on 2nd April 2018. The passengers were highly impressed and a compliment letter was given by them for our good services.
Congratulations to Japan Airlines Hong Kong Branch CASL would like to extend its warm congratulations to Japan Airlines (JAL) Hong Kong branch, which received its internal award of FY2018 Best Performance International Airport among 43 overseas branches, for the outstanding performance on Safety, On time Performance, Value Score, Good Service Mile and Airport Revenue Growth. As a token of gratitude, JAL also presented a Certificate of Appreciation to CASL in recognition of our effort in providing quality service and the continuous contribution made.
Completed Base Maintenance Service for HK Express A320 B-LCJ CASL continually strive to provide professional and high quality services to our valued customers. CASL is pleased to announce that it has successfully completed C-check Base maintenance service for HK Express A320 B-LCJ.
2018/19 HKIA Safety Excellence Award–Merit CASL received the 2018/19 HKIA Safety Excellence Award–Merit to commend the Company for its contributions in the aspects of aviation, occupational safety and health of its staff members.
Global Prize Received for Breakthroughs in VR Training CASL is very pleased to announce that the Real Virtuality for Aircraft Inspection (ReVAI), a virtual reality (VR) training system developed by CASL and the University of Hong Kong (HKU) with the HKSAR Government Innovation and Technology Fund by Logistics and Supply Chain MultiTech R&D Centre, has received the Silver Prize of the 47th International Exhibition of Inventions Geneva in mid-April this year.